Frequently Asked Questions (FAQ)

General

What is frontierwears.com?
frontierwears.com is an online retailer dedicated to providing high-quality, durable, and timeless apparel and accessories. We curate our collection for individuals who value craftsmanship, authentic style, and gear that supports an active, engaged lifestyle.

Where do you ship?
We currently ship to a wide range of countries. You can view the complete list of available destinations during the checkout process. Simply enter your location to see if delivery is available in your area.

What are your shipping carriers and methods?
We partner with reputable national and international logistics carriers to ensure your order reaches you reliably. The specific carriers and available shipping methods (e.g., standard, expedited) will be displayed at checkout based on your delivery address.

Do you offer gift wrapping or packaging?
Currently, we do not offer a dedicated gift-wrapping service. However, all orders are packaged with care in our branded packaging to ensure items arrive in perfect condition.

Orders & Shipping

How do I track my order?
Once your order has been shipped, you will receive a notification email containing your tracking number and a direct link to track your package’s progress. You can also view this information by logging into your account on our website.

Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact our support team immediately if you need to make a change. We will attempt to modify or cancel the order if it has not yet entered the fulfillment process, but we cannot guarantee changes once an order is being prepared for shipment.

My order status hasn’t updated. What should I do?
Shipping carrier scans can occasionally be delayed. Please allow 24-48 hours for the tracking information to activate after you receive your shipment notification. If there is no movement after this period, please contact us for assistance.

What if I am not available to receive my delivery?
Shipping carriers will typically follow their standard procedure for unattended delivery, which may include leaving the package in a secure location (if deemed safe), issuing a notice card, or taking it to a local pickup point. Please refer to the specific carrier’s notification for details and next steps.

Returns, Exchanges & Refunds

What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We accept returns and exchanges for most new, unworn, and unwashed items with original tags attached within a specified period from the delivery date. Please review our full Return & Exchange Policy, available in the website footer, for detailed instructions, conditions, and timelines.

How do I initiate a return or exchange?
All returns and exchanges must be initiated through our online portal. Please log into your account on frontierwears.com, navigate to your order history, and follow the prompts to start the process. You will receive instructions and the necessary authorization.

How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. The time it takes for the refund to be reflected in your original payment method depends on your financial institution’s processing times but typically completes within a standard business period.

Do you offer refunds for shipping costs?
Original shipping charges are non-refundable. In the case of a return due to our error or a defective item, we will cover the return shipping costs and refund the original shipping charges.

Products & Sizing

How do I find the right size?
We provide a detailed size guide for each product on its respective product page. Please refer to these measurements and fit notes to select the size that best corresponds to your measurements. We recommend comparing your measurements to the guide rather than relying solely on your usual size.

Are the colors on the website accurate?
We make every effort to display product colors as accurately as possible. However, due to variations in individual monitor settings and screen calibrations, colors may appear slightly different in person.

How can I care for my item?
Care instructions are listed on the product label of each item. We also summarize key care recommendations (e.g., machine wash cold, line dry) on our product pages to help you maintain the quality and longevity of your purchase.

Account & Website

How do I create an account?
You can create an account during checkout or by clicking the “My Account” icon in the website header and selecting “Register.” An account allows you to track orders, save your details for faster checkout, and manage returns.

I forgot my password. What should I do?
On the login page, click the “Forgot Your Password?” link. Enter the email address associated with your account, and we will send you instructions to reset your password.

How can I contact customer service?
For the fastest service, please use the contact form on our website. We are committed to responding to all inquiries promptly during standard business hours. You can find the contact form linked in the main menu and website footer of frontierwears.com.

Is my personal and payment information secure?
Absolutely. We use industry-standard Secure Sockets Layer (SSL) encryption technology to safeguard your personal data and payment information throughout the transaction process.